Reportar errores es una muy buena forma de ayudarnos a mejorar Tails.

Mientras más eficazmente reportes un error, más probable será que lo arreglemos.

Revisa si el error ya ha sido notificado

You might already find help on our support pages.

Reporting an error using WhisperBack

WhisperBack allows you to report errors anonymously from inside Tails. Reports are sent to us encrypted and over the Tor network.

1. To start WhisperBack, choose Applications ▸ System Tools ▸ WhisperBack Error Reporting.

2. WhisperBack helps you write a useful error report.

   • Tell us exactly how to make the error happen again.

     Our team needs to be able to reproduce the error to know whether we really fixed it.

   • Describe the error in detail.

     Write down the exact error messages.

   • Write clearly and precisely.

3. You can also enter an email address.

   Giving us an email address allows us to ask you for more information if we need it. This is the case for the vast majority of reports.

   But giving us your email address also makes it possible for your email provider to know that you are using Tails, if we write back to you.

4. Optionally, enter your OpenPGP public key, if you want us to write back to you in an encrypted email.

   You can specify either:

   • A key ID, if your key is available on https://keys.openpgp.org/

   • A link to the key, if your key is available elsewhere on the web

   • A public key block, if your key is not publicly available

5. You can have a look at the Technical Details that are included in your report. They give us information about your hardware, your version of Tails, and all the errors that happened since you started Tails.

6. Click Send to send your report.

If you cannot connect to the Internet or the Tor network

If you cannot connect to the Internet or the Tor network, you cannot send us your error report using WhisperBack.

To send us your error report by email instead:

1. Plug in another USB stick to be able to open your report outside of Tails.

2. To start WhisperBack, choose Applications ▸ System Tools ▸ WhisperBack Error Reporting.

3. In parallel, choose Applications ▸ Accessories ▸ Text Editor to open the Text Editor.

4. In the Technical Details tab, copy everything from the Headers section and paste it into the Text Editor.

5. In the Technical Details tab, copy everything from the Debugging Information section and paste it into the Text Editor.

6. Save your report from the Text Editor to the other USB stick.

7. Restart on your regular operating system.

8. Send your report to support@tails.net.

Reproducir el error en Debian (para usuarios avanzados)

Para nosotros es muy útil saber si tu error sólo afecta Tails o también afecta Debian, en el que Tails se basa.

Hacerlo lleva mucho más tiempo, por lo que, en caso de duda, informa de tu error como se indicó anteriormente y espera a recibir ayuda de nuestro equipo de ayuda.

• Si tu error afecta a Debian stable deberá ser arreglado directamente en Debian y no en Tails.

• Si tu error afecta a Debian stable pero no a Debian testing, el error podría ya estar resuelto en Debian.

Debian también distribuye imágenes live que puedes instalar en una memoria USB usando el mismo procedimiento de instalación que para Tails.

Debian stable

Las imágenes para la versión estable de Debian, en la cual se basa Tails, están disponibles en:

https://cdimage.debian.org/images/release/current-live/amd64/iso-hybrid/

Download the file that ends with amd64-gnome.iso to have the GNOME desktop.

Debian testing

Live images for the testing version of Debian are available on:

https://cdimage.debian.org/images/weekly-live-builds/amd64/iso-hybrid/

Download the file that ends with amd64-gnome.iso to have the GNOME desktop.